Refund Policy
Last updated: October 7, 2025
Welcome to ParterRecommunity’s Refund Policy. We are dedicated to delivering delicious meals and a pleasant dining experience. If you are not completely satisfied with your order, we are here to help. This policy outlines how refunds, returns, and cancellations are handled for orders placed through our website, parterrecommunity.sbs, or at our physical location in London, United Kingdom.
Eligibility and timeframes
To be eligible for a refund, you must report the issue within 48 hours of receiving your order. Eligible concerns include incorrect items, spoiled ingredients, undercooked dishes, or missing components of your order. Please note that refunds are not available for minor issues that do not affect your dining experience, such as slight deviations in spice level, or substitutions requested by you at the time of order that were not made by us.
Damaged or incorrect orders
If your order arrives damaged or you have received items you did not order, contact us with your order number, a brief description of the issue, and clear photos within 48 hours. We will review the claim and, when approved, offer a full or partial refund, or provide a replacement item at no additional cost. We strive to resolve these matters promptly to minimize disruption to your dining plans.
Refund methods and processing
Refunds, when approved, will be issued to the original payment method used for the order. The time required to process a refund may vary depending on your bank or payment provider, but you can typically expect the refund to reflect on your account within 5–10 business days for credit/debit card transactions or the same timeframe used by your payment service for alternative methods. If you used a gift card or store credit, the credit will be applied back to your ParterRecommunity wallet or the original gift card balance.
Cancellations and changes
Orders placed for delivery or pickup can be canceled up to 15 minutes before the scheduled pickup time or delivery window, provided the order has not yet reached our kitchen. Cancellations requested after that time may be eligible for a partial refund at our discretion, depending on the progress of preparation.
Non-refundable scenarios
Refunds will not be issued for repeated delays beyond our control, changes requested after preparation has begun, or for items that have been consumed or partially consumed. We also reserve the right to refuse refunds in cases of suspected fraud or abuse of the refund policy.
How to request a refund
To request a refund, please contact our support team at +44 20 7946 0123 with your order number, the reason for the claim, and any supporting documentation. If you prefer, you may submit the request via our website’s contact form at parterrecommunity.sbs with the subject “Refund Request” and include the same details. Our team will respond within 1–2 business days to acknowledge the claim and guide you through the next steps.
Special considerations
All refunds are evaluated on a case-by-case basis by our customer service team. We may offer discounts on future orders or complimentary items to maintain your satisfaction even when a full refund is not issued. We will communicate any such offer clearly and promptly.
Contact information
ParterRecommunity is headquartered in London, WC2E 9HA, United Kingdom. For any questions about this policy, please reach out to our team at +44 20 7946 0123 or visit our website at parterrecommunity.sbs. We are committed to ensuring your experience with our pizzeria is positive and delicious.
Note: This policy applies to meals, beverages (non-alcoholic), and related services provided by ParterRecommunity. It does not apply to third‑party delivery partners, unless explicitly stated in your order agreement.